Cancel /Change Order

Last Updated: April 2024

At Ataama, we understand that customers may need to modify or cancel an order after it has been placed. This policy outlines the conditions, timeframes, and procedures for requesting order cancellations or changes.

By placing an order on https://ataama.com, you agree to the terms described below.

1. Overview

Orders placed on Ataama are processed quickly to ensure fast delivery. Because of this, the window to cancel or modify an order is limited.

Key Conditions:

• Requests must be submitted before the order is processed
• Once an order has been processed or shipped, it cannot be canceled or modified
• Customers may still request a return after delivery in accordance with our Return & Refund Policy

2. Processing Timeline & Cut-Off

Orders are processed based on the following schedule:

• Handling Time: 1 Business Day (Monday – Friday)
• Cut-Off Time: 5:00 PM EST

Processing Rules

Important: Cancellation or modification requests must be submitted before processing begins.

3. Order Cancellation Policy

Eligible Cancellations

Orders can be canceled if:

• The request is made before processing
• The order has not been packed or dispatched

Non-Eligible Cancellations

Orders cannot be canceled if:

• The order has already been processed
• The order has been shipped
• Tracking information has been issued

Approved Cancellation Outcome

Refunds for approved cancellations will be issued to the original payment method.

4. Order Modification Policy

Customers may request changes to their order under limited conditions.

Types of Changes Allowed

• Shipping address correction
• Product size or variant changes
• Quantity adjustments

Conditions for Modification

• Requests must be made before processing begins
• Changes are subject to product availability

Modification Outcomes

If a modification cannot be completed, the order must proceed as placed and may be returned after delivery if needed.

5. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details at checkout.

If an error occurs:

• Contact us immediately at support@ataama.com
• Corrections are only possible before processing

Ataama is not responsible for:

• Orders shipped to incorrect addresses provided by the customer
• Delivery failures due to incomplete or inaccurate information

6. After Shipment Options

If your order has already been shipped:

• Cancellation or modification is no longer possible
• You may initiate a return after receiving the item

Return Option Summary

7. Refused or Undeliverable Orders

If an order is refused or cannot be delivered:

• The package may be returned to our facility
• Original shipping fees are non-refundable
• Additional fees may apply for reshipment

8. Refund Processing for Cancellations

For approved cancellations:

• Refunds are processed within up to 12 business days
• Refunds are issued to the original payment method

You will receive a confirmation email once the refund is completed.

9. High-Volume or Peak Season Considerations

During high-demand periods (e.g., holidays, promotions):

• Orders may be processed faster than usual
• Cancellation/modification windows may be shorter

We strongly recommend reviewing your order carefully before confirming purchase.

10. Fraud Prevention & Order Review

Ataama reserves the right to:

• Hold, cancel, or refuse orders suspected of fraud
• Request additional verification before processing

In such cases, customers will be notified promptly.

11. Support & Contact Information

If you need to cancel or modify an order, contact us as soon as possible:

• Email: support@ataama.com
• Support Hours:
• Monday – Saturday
• 8:00 AM – 7:00 PM (EST)

We aim to respond to all requests within 24 hours on business days.

12. Policy Updates

Ataama reserves the right to update or modify this policy at any time.

• Changes will be posted on this page
• Continued use of the Website constitutes acceptance of revised terms

13. Summary Overview