Return & Refund Policy

Last Updated: April 2024

At Ataama, customer satisfaction is a core priority. We stand behind the quality of our products and aim to provide a straightforward, transparent, and fair return and refund process. This Return & Refund Policy outlines the conditions, timelines, and procedures for returning items and receiving refunds when you shop at https://ataama.com.

By placing an order with Ataama, you agree to the terms outlined below.

1. Return Eligibility

We offer a 60-day return window, allowing customers to request a return within 60 days from the date of delivery.

To be eligible for a return:

• Items must be unused, unworn, and in original condition
• Items must be returned with original packaging and tags intact
• Proof of purchase (order confirmation or receipt) is required

Non-Returnable Conditions

Returns may not be accepted if:

• Items show signs of wear, washing, or alteration
• Items are damaged due to misuse or improper handling
• Items are returned without prior authorization
• The return request is submitted after the 60-day window

2. Return Process

To initiate a return, customers must follow these steps:

Step-by-Step Return Procedure

1. Contact our support team at support@ataama.com
2. Provide:
• Order number
• Reason for return
• Photos (if item is defective or damaged)
3. Wait for return authorization and instructions
4. Ship the item back following the provided instructions

Important: Returns sent without prior approval may not be accepted.

3. Return Shipping Costs

• No return fees are charged by Ataama
• Customers are not charged any restocking fees
• In cases of defective, damaged, or incorrect items, return shipping costs may be covered or reimbursed

4. Refund Policy

Once your return is received and inspected, we will process your refund.

Refund Timeline

• Refunds are issued to the original payment method
• You will receive a confirmation email once your refund is processed

5. Refund Conditions

Refunds are approved if:

• The returned item meets all eligibility requirements
• The item is received within the allowed return timeframe
• The return is properly authorized

Partial Refunds (if applicable)

In certain situations, partial refunds may be issued:

• Items returned in non-original condition
• Items missing parts not due to our error

6. Exchanges

We support exchanges for eligible items.

Exchange Conditions:

• Items must meet standard return eligibility criteria
• Exchanges are subject to product availability

If you wish to exchange an item (e.g., size or color), please contact our support team for assistance.

7. Damaged, Defective, or Incorrect Items

If you receive an item that is:

• Damaged during shipping
• Defective
• Incorrect (wrong item sent)

Please contact us within 7 days of delivery.

Required Information:

• Order number
• Description of the issue
• Clear photos showing the problem

Resolution Options:

• Replacement at no additional cost
• Full refund
• Store credit (if preferred)

8. Late or Missing Refunds

If you have not received your refund within the expected timeframe:

1. Check your bank account again
2. Contact your payment provider or credit card company
3. Allow additional processing time depending on your financial institution

If the issue persists, contact us at support@ataama.com.

9. Order Cancellations

Orders may be canceled under the following conditions:

• Cancellation requests must be made before the order is processed or shipped
• Once an order has been shipped, it cannot be canceled but may be returned

10. Return Address

The return address will be provided upon approval of your return request.

Do not send items back to the original shipping address unless instructed.

11. International Returns

For international orders:

• Customers are responsible for ensuring proper return shipment
• Any customs duties or return shipping costs may apply depending on location
• Refunds will still be processed under the same 12-day timeline once the item is received

12. Product Categories Covered

This Return & Refund Policy applies to all products sold on Ataama, including:

• T-shirts
• Jeans
• Jackets

All categories follow the same return eligibility and refund structure unless otherwise specified.

13. Abuse of Return Policy

Ataama reserves the right to refuse returns or refunds in cases of:

• Excessive or repetitive return behavior
• Fraudulent claims
• Violation of the policy terms

14. Support & Assistance

Our customer support team is available to assist you throughout the return and refund process.

Contact Details

• Email: support@ataama.com
• Support Hours:
• Monday – Saturday
• 8:00 AM – 7:00 PM (EST)

We aim to respond to all inquiries within 24 hours on business days.

15. Policy Updates

Ataama reserves the right to update or modify this Return & Refund Policy at any time.

• Updates will be posted on this page
• Continued use of our website constitutes acceptance of any changes

16. Summary Overview